1. Right to withdraw from the purchase
In accordance with the Civil Code of the Republic of Lithuania and the EU Consumer Rights Directive, you have the right to withdraw from the purchase agreement within 14 days of receiving the goods without giving any reason.
Exceptions
The right of withdrawal does not apply to:
- Perishable goods or goods with a short shelf life
- Goods supplied in sealed packaging that were opened after delivery (for hygiene reasons)
⚠️ Important: Manuka honey is a food product. If the packaging has been opened, return is not possible due to hygiene requirements. Unopened goods in their original packaging can be returned freely within 14 days.
2. Return procedure
Write an email to info(at)manuka-medus.lt, stating your order number, the product being returned and the reason. We will reply within 1–2 business days with return instructions. Return the product within 14 days of notification. Return shipping costs are paid by the buyer, except in the case of defective goods.
3. Refunds
Refunds are issued within 14 days of receiving the return notification, using the same payment method. Original delivery costs are refunded, except where you chose a more expensive delivery method.
4. Defective or incorrect goods
If you received a defective, damaged or incorrect product, contact info(at)manuka-medus.lt within 48 hours of receipt and attach photos. We will cover the return costs and send a replacement or issue a refund.
5. Contact
Email: info(at)manuka-medus.lt
Tel.: +370 612 99143
Working hours: Mon–Fri 9:00–17:00